Return Analysis

If returns are a challenge in your organization, please allow us to help you by completing the Return Analysis form below. With your approval, a Roadway Reverse Logistics representative will contact you to discuss how you can gain more control,
reduce cost, and achieve better customer satisfaction.

Company/Contact Information (* = required) * Company Name * Street Address * City * State/Province * Zip/Postal Code * Phone Fax * Return Product(s) * Your Estimated Weekly Volume of Return Shipments: 1-10    11-20    21-30    31-40    >41 * May we contact you regarding your returns analysis?   Yes, by Email Yes, by Phone or Email No, please allow us to contact RRLI. Person to Contact Title Email Phone To assist us in your analysis, please provide the following optional information: Annual Company Sales Revenue     Which of the following types of returns do you generally have? (check all that apply) Buy Backs Stock Adjustments Mdse Changeouts Overstocks Seasonal Returns Obsolete Items Defectives Core Returns Warranty Returns Product Recalls Disposal Remanufacturing Round Trip Tracking Refurbishing Other   The following are common challenges that companies face in dealing with returns. Check all those where you would like to see improvements.   Return Authorization Management (RAM) Excessive time spent issuing R/A #s. Invalid R/A #s being issued/used. Excessive time spent on multiple calls for R/A # compliance and transportation issues. Time spent resolving conflicts (i.e., credit, unauthorized returns).   Return Transportation Management (RTM) Difficulty controlling routing compliance and expense of return transportation. Unproductive time spent coordinating return freight. Multiple carriers creating excessive administration. Return Authorization Numbers not listed on freight bills. Lack of return information visibility, hindering planning and productivity. Special pickup needs (i.e. liftgate, packaging, disassembly). Increased administrative cost connected with freight bill audit and payment process.   Customized Return Processing (CRP) Count accuracy and discrepancies. Product return discrepancies-- incorrectly identifying products and customers claiming         incorrect product values. No credit adjustment is made when return is damaged, missing components or          unauthorized, etc. Multiple or different return items on the same RA# not arriving together-- customers not          consolidating shipments. Warranty and product return shipments are mixed together requiring sorting. Credit issued for unauthorized items. Time frame to issue credit is too long may take as long as 30-60 days or more. Customer adjusts invoices for return credit--vendor takes customer's word          that adjustment is accurate. Receive returns that are not your products. Customer returns more products than purchased. Bottlenecks at docks numerous shipments on multiple carriers. Planning is difficult due to lack of information visibility. Products not sorted, segregated, labeled or packaged correctly when returned. Warehousing/production space used for handling returns          (i.e., unproductive use of space). High personnel costs in handling returns requiring help from other areas of the warehouse.   Asset Recovery Management (ARM) Reusable items or assets are ineffectively managed. Mismanagement of reusable items or assets, resulting in high costs. Buybacks are not being executed in a timely manner. Disposal of product creates high transportation costs. Return of seasonal items and overstocks interrupts normal operations. Stock adjustments are not being processed timely and cost efficiently. Product disposed of rather than recouping investment by using secondary revenue          streams, (i.e. auctions,outlet stores, liquidators, charities, recyclers). Product recalls not executed in an expeditious, controlled, and cost effective manner. Inflated inventory carrying costs due to obsolete items. Disposal of product consumes valuable warehouse space.