Effective January 1, 2005, P&G and Roadway Express partner for Reverse Logistics Returns Process

1. CALL P&G (CLFC) FOR APPROVAL AND RETURN AUTHORIZATION (RA) NUMBER.
2. WHEN THE PRODUCT IS READY TO SHIP, CALL ROADWAY REVERSE LOGISTICS (RRLI) AT 1-800-357-9199 AND PROVIDE THE P&G RETURN AUTHORIZATION #. RRLI CUSTOMER SERVICE REPRESENTATIVES WILL VALIDATE YOUR RETURN INFORMATION.
   DO NOT CALL YOUR LOCAL ROADWAY EXPRESS TERMINAL, ROADWAY CUSTOMER CARE CENTER OR ROADWAY EXPRESS SALES REPRESENTATIVE FOR THESE PRODUCT RETURNS.
3. ROADWAY EXPRESS IS CONTRACTUALLY OBLIGATED TO P&G FOR PRODUCT PICKUP WITHIN 48 HOURS FROM P&G CUSTOMER CALL.
4. RRLI WILL SEND VIA FAX OR EMAIL ROADWAY BILL OF LADING DOCUMENTS TO CUSTOMER.
5. CUSTOMER MUST USE ROADWAY BILL OF LADING DOCUMENTS FOR ALL P&G RETURNS TO ENSURE PROPER CREDIT.
6. ALL CARTONS SHOULD BE PALLETIZED AND SHRINK WRAPPED.
7. 7. CUSTOMER MUST APPLY SHIPPING LABELS TO SHRINK WRAPPED PALLETS, SHOWING THE RA#, SHIPPER NAME, ADDRESS, CITY, STATE AND ZIP CODE, AND THE P&G RETURN SITE NAME, ADDRESS, CITY, STATE AND ZIP CODE. IF LABELS ARE NOT AVAILABLE, PLEASE SECURE A COPY OF THE ROADWAY BILL OF LADING ON EVERY PALLET.
8. REFER TO WWW.ROADWAYREVERSELOGISTICS.COM FOR UPDATES TO THIS PROCESS.